It happens—sometimes buyers change their minds. Whether you found a better deal, ordered by mistake, or simply had second thoughts, cancelling an order on LoongBuy is straightforward if acted upon promptly. This guide will walk you through cancelling an unpaid or unshipped order, explain your refund eligibility, and provide tips to avoid unnecessary delays or deductions.
When Can You Cancel an Order?
You can typically cancel a LoongBuy order under these two conditions:
- Unpaid Orders:
- Paid but Unshipped Orders:
Important:return or refund
Step-by-Step Cancellation Process
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Log into Your Account
Visit the LoongBuy website and log into your customer account. Navigate to "My Orders" in your account dashboard.
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Locate the Order
Find the specific order you wish to cancel from your order history. Check its status to confirm it is either "Unpaid""Paid - Processing".
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Initiate Cancellation
Click on the order details. Look for and click the "Cancel Order" or "Request Cancellation" button. You may be asked to provide a brief reason for the cancellation.
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Contact Seller (If Needed)
In some cases, especially for paid orders, the system might prompt you to contact the seller directly via the order message system to request cancellation. Do this promptly to ensure they see your request before shipment.
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Confirmation
Await confirmation. Once your cancellation request is submitted, LoongBuy and/or the seller will process it. You should receive an email confirmation upon successful cancellation.
Refund Eligibility & Timing
Understanding refunds is crucial to avoid confusion:
| Order Status | Refund Eligibility | Expected Refund Time |
|---|---|---|
| Unpaid Order | No charge was made; thus, no refund is needed. | N/A |
| Paid but Unshipped (Cancelled) | Full refund is typically eligible. | 5-14 business days, depending on your payment method and bank. |
Note:paid orders, the refund is automatically issued to your original payment method. Transaction or processing fees from payment gateways (like PayPal or credit card companies) are sometimes non-refundable; this is a policy of the payment provider, not LoongBuy.
Tips to Avoid Delays or Deductions
Act Quickly
Check your email and order status regularly after placing an order. Sellers on LoongBuy can ship items quickly, so the sooner you act, the higher the chance of a smooth cancellation.
Communicate Clearly
If you need to message the seller, be polite and clear. State your order number and desire to cancel immediately. Good communication can speed up the process.
Understand Policies
Review both LoongBuy's general cancellation policy and the specific seller's policies listed on their store page. Some sellers may have their own processing timelines.
Check for "Processing Fees"
While rare, a small number of sellers might deduct a processing fee for cancellations after payment, especially if they've already begun packaging. This should be stated in their policy.
What If Cancellation Is No Longer Possible?
If the seller has already shipped your order, the "Cancel Order" button will disappear. In this case:
- Wait for Delivery:Buyer Protection
- Contact Customer Support:LoongBuy Customer Support