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KAKOBUY Spreadsheet: Mastering Delivery Exception & Delay Tracking

2026-02-10

A proactive guide to highlighting late parcels and automating alerts for swift resolution.

In the fast-paced world of e-commerce and logistics, delivery exceptions and delays are inevitable. Proactive management is key to maintaining customer satisfaction. This guide explains how to leverage your KAKOBUY Spreadsheet

The Core Concept: Visibility and Automation

The goal is to transform your spreadsheet from a passive record into an active management dashboard. By setting clear expectations and implementing automatic visual alerts, your team can prioritize issues before customers inquire.

Step-by-Step Implementation

Step 1: Establish Your Data Foundation

Ensure your spreadsheet includes these essential columns:

  • Parcel ID / Order Number
  • Carrier & Tracking Number
  • Expected Delivery Date
  • Actual Delivery Date
  • Current Status
  • Last Scan Location/Update
  • Days Delayed
  • Alert Trigger

Step 2: Calculate "Days Delayed" Automatically

Use a formula to calculate the delay. For example, in Google Sheets or Excel:

=IF(ISBLANK([@[Actual Delivery Date]]), MAX(0, TODAY() - [@[Expected Delivery Date]]), "")

This formula shows zero if on time or pending, and a positive number only if the current date exceeds the expected date and delivery isn't recorded.

Step 3: Highlight Parcels Delayed Beyond Expected Time

Apply Conditional Formatting

  • Rule 1 (Yellow Warning):
  • Rule 2 (Red Critical):
  • Rule 3 (Exception Status):

This color-coding creates an instant, at-a-glance status overview.

Step 4: Trigger Alerts for Proactive Handling

Set up automated alerts to move from visual cues to active notifications.

Option A: In-Spreadsheet Alert Flag

Add a column that automatically flags items needing attention. Example formula for the "Alert Trigger" column:

=IF([@[Days Delayed]]>3, "YES", IF([@[Current Status]]="Exception", "YES", ""))

Then, filter or sort by this column to see all critical items.

Option B: External Email/Notification Automation

  • Google Sheets:Google Apps Script
  • Microsoft Excel:Power Automate
  • Third-Party Tools:

Best Practices for KAKOBUY Teams

  • Daily Review:
  • Action Column:
  • Root Cause Tagging:
  • Keep it Updated:

Conclusion

By transforming your KAKOBUY Spreadsheet

– Streamline Your Logistics with KAKOBUY –