KAKOBUY Spreadsheet: Mastering Delivery Exception & Delay Tracking
A proactive guide to highlighting late parcels and automating alerts for swift resolution.
In the fast-paced world of e-commerce and logistics, delivery exceptions and delays are inevitable. Proactive management is key to maintaining customer satisfaction. This guide explains how to leverage your KAKOBUY Spreadsheet
The Core Concept: Visibility and Automation
The goal is to transform your spreadsheet from a passive record into an active management dashboard. By setting clear expectations and implementing automatic visual alerts, your team can prioritize issues before customers inquire.
Step-by-Step Implementation
Step 1: Establish Your Data Foundation
Ensure your spreadsheet includes these essential columns:
Parcel ID / Order NumberCarrier & Tracking NumberExpected Delivery DateActual Delivery DateCurrent StatusLast Scan Location/UpdateDays DelayedAlert Trigger
Step 2: Calculate "Days Delayed" Automatically
Use a formula to calculate the delay. For example, in Google Sheets or Excel:
=IF(ISBLANK([@[Actual Delivery Date]]), MAX(0, TODAY() - [@[Expected Delivery Date]]), "")
This formula shows zero if on time or pending, and a positive number only if the current date exceeds the expected date and delivery isn't recorded.
Step 3: Highlight Parcels Delayed Beyond Expected Time
Apply Conditional Formatting
- Rule 1 (Yellow Warning):
- Rule 2 (Red Critical):
- Rule 3 (Exception Status):
This color-coding creates an instant, at-a-glance status overview.
Step 4: Trigger Alerts for Proactive Handling
Set up automated alerts to move from visual cues to active notifications.
Option A: In-Spreadsheet Alert Flag
Add a column that automatically flags items needing attention. Example formula for the "Alert Trigger" column:
=IF([@[Days Delayed]]>3, "YES", IF([@[Current Status]]="Exception", "YES", ""))
Then, filter or sort by this column to see all critical items.
Option B: External Email/Notification Automation
- Google Sheets:Google Apps Script
- Microsoft Excel:Power Automate
- Third-Party Tools:
Best Practices for KAKOBUY Teams
- Daily Review:
- Action Column:
- Root Cause Tagging:
- Keep it Updated: