Step-by-Step Guide to Report Your Problem

1. Gather Essential Information First

   Before contacting support, have the following details ready:

   • Your registered CNFANS account email/username.
   • Transaction date and approximate time.
   • The payment method
   • The order or transaction ID
   • The exact amount

2. Contact CNFANS Support

   Use one of the following primary channels to reach out:

   • In-App/Website Support:"Help""Contact Support"
   • Email:
   • Contact Form:

3. Clearly Describe the Issue

   In your report, clearly state:

   • That your payment failedrecharge is not showing
   • The steps you took when the problem occurred.
   • Any error messages you saw on-screen.

4. Provide Supporting Documentation

   Attach clear screenshots or documents to speed up the process:

   • A screenshot of the error message
   • A screenshot or statement from your bank or payment provider
   • Any confirmation email you received from the payment gateway.

5. Follow Up and Next Steps

   After submitting your ticket:

   • You will receive a ticket number
   • Support staff will typically respond within 24-48 business hours.
   • They may request additional information—prompt replies help resolve the issue faster.